Making a Deposit on Heshket

Introduction

To fund your Heshket account, you need to make a cryptocurrency deposit.
For security and compliance reasons, deposits are available only to verified users.

This guide explains how to make an on-chain deposit on Heshket and highlights important requirements you must follow to ensure your funds are credited successfully.

Deposit Requirements

Before making a deposit, please note the following:

• Identity verification (KYC) is mandatory

• Deposits are available only after successful verification

• Each token and network has its own minimum deposit amount

• Some networks require additional identifiers (e.g. Memo)

Unverified Users

If your account is not verified:

• You will see a notification indicating that identity verification is required

• Deposit functionality will be unavailable

• You must complete KYC before proceeding

To continue, please complete identity verification from your account settings.

Verified Users: On-Chain Deposit Process

Once your account is verified, follow these steps to make a deposit:

Step 1: Select a Token

• Open the Deposit section

• Choose the token you want to deposit from the dropdown list

Step 2: Select a Network

• Select the appropriate blockchain network from the dropdown list

• Make sure the selected network matches the network you use to send funds

⚠️ Sending funds via the wrong network may result in permanent loss.

Step 3: Get the Deposit Address

You can receive your deposit address in one of the following ways:

• Copy the generated wallet address

• Scan or share the QR code

Send funds to this address from your external wallet or exchange.

Minimum Deposit Amount

• Each token has a minimum deposit amount

• The minimum amount varies depending on the token and network

• Deposits below the minimum amount may not be credited

Always check the minimum deposit requirement before sending funds.

Generating a New Deposit Address

If needed, you can generate a new deposit address:

1. Click Generate new address

2. A new address will be created for the selected token and network

3. Use only the newly generated address for future deposits

Deposits Requiring a Memo

Some networks (for example, TON) require an additional Memo or Destination Tag.

• The Memo is a unique identifier used to credit funds to your account

• Both the address and Memo must be entered correctly

⚠️ Important
If you send funds:

• without a Memo

• or with an incorrect Memo

your deposit may not be credited automatically.

What to Do If Funds Are Not Credited

If you sent funds without a Memo or entered an incorrect Memo:

• Do not attempt to resend the transaction

• Contact Heshket Support via the Help Center

• Provide transaction details (TXID, token, network, amount)

Support will assist you in recovering the funds where possible.

Best Practices for Deposits

To ensure a successful deposit:

• Complete KYC before depositing

• Double-check the selected token and network

• Always verify the minimum deposit amount

• Use the correct Memo when required

• Avoid sending test transactions below the minimum amount

Need Help?

If you have questions about deposits or your funds have not been credited, please contact Heshket Support through the Help Center.