Introduction
Account security is essential for protecting your funds and personal data.
Heshket provides multiple security features that allow you to strengthen account protection and reduce the risk of unauthorized access.
This article explains how to access the Security settings and how to enable available protection methods on Heshket.
How to Access Security Settings
On Mobile
- Open the Heshket app.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Tap your profile name / email address at the top of the screen.
- Select Security.
On Web
- Log in to your Heshket account.
- Click on your profile icon or email address.
- Open the Security section.
You will see all available security options in this section.
Available Security Methods
Authenticator App
An authenticator app provides an additional verification step using time-based one-time passwords (TOTP).
- Protects your account even if your password is compromised
- Required for sensitive actions such as withdrawals or security changes
- Recommended as the primary security method
To enable:
- Select Authenticator App.
- Scan the QR code using your authenticator app.
- Enter the verification code to confirm.
Email Security
Your registered email is used for:
- Login confirmations
- Security alerts
- Transaction notifications
- Account recovery
Make sure your email account itself is secured with a strong password and, if possible, its own two-factor authentication.
Password
Your password is the first line of defense for your account.
Security recommendations:
- Use a strong and unique password
- Avoid reusing passwords from other platforms
- Update your password regularly
To change your password:
- Open Password in the Security section.
- Enter your current password.
- Set a new secure password and confirm.
Phone Number
Linking a phone number adds an extra layer of protection and can be used for:
- Login verification
- Security notifications
- Account recovery
Ensure that the phone number you link is active and accessible only by you.
Auto-Lock Feature
The Auto-lock feature helps prevent unauthorized access when your device is left unattended.
Auto-Lock Timing Options
You can choose when the app locks automatically:
- Immediately
- 1 minute
- 5 minutes
- 10 minutes
- 30 minutes
- 1 hour
- Never
Shorter intervals provide stronger security, especially on shared or mobile devices.
Biometrics
Biometric authentication allows you to unlock the app using supported device biometrics, such as:
- Fingerprint
- Face recognition
Biometrics provide fast and secure access while preventing unauthorized use.
Pattern Lock
Pattern lock allows you to unlock the app by drawing a custom pattern using 9 connected points.
- Adds an extra security layer for quick access
- Pattern is stored securely on your device
- Recommended together with biometrics or auto-lock
To enable:
- Select Pattern in the Auto-lock settings.
- Draw your custom pattern.
- Confirm the pattern to activate.
Recommended Security Setup
For maximum protection, Heshket recommends enabling:
- Authenticator App
- Strong password
- Verified email and phone number
- Auto-lock with a short time interval
- Biometrics or Pattern lock
Using multiple security layers significantly reduces the risk of unauthorized access.
Important Notes
- Never share your password, verification codes, or recovery information.
- Heshket support will never ask for your password or authentication codes.
- Always verify the website or app before entering login details.
Need Help?
If you experience issues setting up security features or suspect suspicious activity, please contact Heshket Customer Support through the Help Center.