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How to Withdraw from Heshket?

Updated

Introduction

Withdrawing funds from Heshket is a simple process that allows you to transfer your assets from your Heshket account to an external wallet or platform.
This article explains how to make a withdrawal, what information is required, and what to check before confirming the transaction.

 

Before You Withdraw

Before submitting a withdrawal request, make sure that:

  • You are logged in to your Heshket account
  • Your identity verification (KYC) is completed (if required)
  • Your account security settings are enabled
  • You have sufficient available balance for withdrawal
  • You are using the correct network and wallet address
     

Incorrect network or address selection may result in permanent loss of funds.

 

How to Withdraw on Heshket

Step 1: Open the Withdrawal Page

On Mobile

  1. Open the Heshket app.
  2. Tap the menu icon (three horizontal lines) in the top-left corner.
  3. Go to Wallet.
  4. Select Withdraw.
     

On Web

  1. Log in to your Heshket account.
  2. Open Wallet.
  3. Click Withdraw.
     

Step 2: Select Asset and Network

  1. Choose the cryptocurrency you want to withdraw.
  2. Select the withdrawal network.

Important:

  • The selected network must match the network supported by the receiving wallet.
  • Using an incorrect network may cause irreversible loss of funds.

Step 3: Enter Withdrawal Details

You will need to provide:

  • Recipient wallet address
  • Withdrawal amount
  • Memo / Tag (if required by the network, such as for XRP or similar assets)
     

The system will automatically display:

  • Withdrawal fee
  • Final amount you will receive
     

Step 4: Review and Confirm

  1. Carefully review all withdrawal details:
    • Asset
    • Network
    • Address
    • Amount
  2. Confirm the withdrawal request.
     

For security purposes, you may be asked to complete additional verification steps, such as:

  • Authenticator app code
  • Email confirmation
  • Phone verification (if enabled)
     

Step 5: Track Withdrawal Status

After submission, you can track your withdrawal:

  1. Go to Assets → Pick token in Balances → Send
  2. Pick one of two methods:
    1. Send to Heshket users - 0-fees internal transaction 
    2. On-chain withdraw - blockchain transactions with dynamic fee.
  3. Write address
  4. Select needed network
  5. Write needed amount or click on Max to send max amount. 
     

Once the transaction is broadcast to the blockchain, you can track it directly via the blockchain explorer using the TxID.

 

Withdrawal Status Explained

  • Processing — withdrawal request is being reviewed or prepared
  • Completed — withdrawal has been successfully sent to the blockchain
  • Failed / Cancelled — withdrawal was not completed
     

Network confirmation times may vary depending on blockchain conditions.

 

Important Notes

  • Withdrawal fees are dynamic and depend on network conditions.
  • Minimum withdrawal amounts may apply.
  • Once a withdrawal is submitted and broadcast to the blockchain, it cannot be reversed.
  • Always double-check wallet addresses and network selection.
     

Common Reasons for Withdrawal Delays

  • Network congestion
  • Additional security checks
  • Incorrect or missing memo/tag
  • Temporary system maintenance

     

If a transaction is completed on-chain but funds are not received, verify the address and network first.