How to Make an Internal Transfer to Another Heshket Account?

Introduction

Heshket allows users to transfer assets internally to other Heshket accounts quickly and without using the blockchain.
Internal transfers are processed within the platform and are typically faster than on-chain withdrawals.

This article explains how to send assets to another Heshket user using the internal transfer feature.

Before You Start

Before making an internal transfer, ensure that:

• You are logged in to your Heshket account
• The recipient has a valid Heshket account
• You know the recipient’s Heshket ID
• You have sufficient available balance for the selected asset
   

Internal transfers do not require a wallet address or network selection.

How to Make an Internal Transfer on Heshket

Step 1: Open Assets and Balance

1. Log in to your Heshket account.
2. Navigate to Assets.
3. Open the Balance section.
4. Locate the asset (token) you want to send.
    

Step 2: Select the Asset and Click Send

1. Select the token you want to transfer.
2. Click Send next to the selected asset.
3. Choose Send to Heshket users.
    

This will open the internal transfer window.

Step 3: Enter Transfer Details

In the internal transfer form, enter the following information:

• Heshket ID — the recipient’s unique account identifier
• Amount — the amount you want to send
• Note (optional) — a message or reference for the transaction

Review the entered details carefully before proceeding.

Step 4: Confirm the Transfer

1. Confirm the transfer details.
2. Complete any required security verification (for example, authenticator code or email confirmation).
3. Submit the transfer.

Once confirmed, the transfer will be processed internally.

Transfer Status and History

You can view your internal transfers by:

1. Going to Assets → Transaction History
2. Checking the transfer record for:
   • Status
   • Amount
   • Recipient Heshket ID
   • Note (if added)

Internal transfers are usually completed instantly.

Important Notes

• Internal transfers are available only between Heshket accounts.
• Transfers cannot be reversed once completed.
• Always double-check the recipient’s Heshket ID before confirming.
• Fees for internal transfers may differ from on-chain withdrawals.
   

Common Issues

• Incorrect Heshket ID: Transfers sent to an incorrect ID may not be recoverable.
• Insufficient balance: Ensure you have enough available funds.
• Security verification failure: Make sure your security settings are correctly configured.
  
   

Need Help?

If you experience issues with an internal transfer or need assistance, please contact Heshket Customer Support through the Help Center and provide:

• Asset name
• Amount
• Recipient Heshket ID
• Transaction time