Can’t Receive Verification Code?

Check the basics first

Before trying anything else, please make sure that:

• The entered email address or phone number is correct
• Your internet connection is stable
• You are checking the correct channel:
  • Email inbox (and Spam / Promotions folders)
  • SMS messages on your phone

If you are not receiving the code via email

1. Check the Spam, Junk, or Promotions folders.
2. Make sure your email provider is not blocking automated messages.
3. Wait at least 60 seconds before requesting a new code.
4. Click Resend code and try again.
5. If possible, try signing in or registering using a different email address.
   
    

If you are not receiving the code via SMS

1. Make sure your phone number was entered without the country code.
2. Check that your phone has network coverage and can receive SMS messages.
3. Wait at least 60 seconds before requesting a new code.
4. Restart your phone and request the code again.
5. If the issue persists, try using email verification instead.
   
    

Still not receiving the code?

If none of the steps above helped:

• Contact Heshket Support via the Help Center
• Provide:
  
   
  • Your email address or phone number
  • The time when you tried to receive the code
  • The type of verification (sign up, sign in, withdrawal, etc.)
    
     

Our support team will assist you as soon as possible.